Date-10/02/2025
RedPe, hereinafter referred to as “we”, “us”, or “our”, acknowledges and respects the privacy rights of every individual. We are committed to safeguarding the personal and sensitive personal data or information (defined below) shared with us. This Privacy Policy applies to all users, including visitors and account holders on the RedPe platform, hereinafter collectively referred to as “User”, who provide us with personal and sensitive data while accessing and using our website and mobile application (collectively referred to as the “Platform”).
The purpose of this Policy is to inform Users about how their data is collected, used, stored, transferred, and disclosed. By accessing, browsing, or using the Platform, the User acknowledges that this Policy forms a part of RedPe's Terms & Conditions (available at www.redpe.in/terms). If you do not agree to the terms, please do not access or use our Platform.
The electronic platform, comprising our mobile application and website, is owned and operated by Sonali Tech World Private Limited [CIN no. U62099WB2024PTC270492].
Definitions
Personal Information
As per SPI Rules, this refers to any information that can directly or indirectly identify a natural person. Examples include:
Full name
Address
Mobile number
Email, etc.
Sensitive Personal Data or Information
This includes, but is not limited to:
Passwords
Financial data (bank account, card numbers)
Medical/health information
Biometric data
Sexual orientation
Any data received for lawful processing under a contract
Payment Data
Includes transaction-specific details such as:
Customer name, Aadhaar, PAN
Bank account details
OTP, PIN, passwords
Transaction reference, time, and amount
User Consent, Information Collected, and Purpose
By using the RedPe Platform, Users consent to the collection and handling of their data for lawful and necessary purposes. Users under 18 must have parental consent. Data collected may include:
Name, address, mobile, email
PAN, account passwords
Device and IP information
Transaction/payment data
Customer service interactions
Data is collected to:
Provide a personalized, secure experience
Process transactions and payments
Respond to complaints and support queries
Comply with legal obligations
Prevent fraud and enhance security
Manner of Information Collection
We collect information:
Directly from Users (account creation, forms)
Automatically through cookies and device data
From third-party sources or linked platforms
Withdrawal of consent may affect access to our services. Retention will be as per legal or business needs.
Disclosure of Information
RedPe may share data with:
Trusted partners and affiliates
Government authorities when legally required
Third parties in case of restructuring, mergers, etc.
We do not sell your data to third parties.
Cookies and Tracking
We use cookies and similar tools to:
Improve user experience
Analyze site usage
Identify returning users
Third-party cookies may be present, over which we have no control. Users can manage cookie settings through their browser.
Third-Party Links
RedPe's Platform may link to external websites. We are not responsible for their privacy practices. Please review their privacy policies before engaging with them.
Correction and Updating of Information
Users may update their information anytime by logging into their account. Inaccurate data should be reported immediately. We are not responsible for verifying the authenticity of user-provided data.
Data Retention
We retain data as long as:
Required to fulfill the purpose of collection
Legally or contractually necessary
Needed for legitimate business interests
Data will be deleted if no longer necessary.
Communication & Mailers
RedPe may send marketing and transactional emails. You may opt out by using the unsubscribe link provided in our communications or managing preferences via your account.
Advertising
We may work with third-party advertisers who use anonymized data to serve relevant ads on our Platform.
Security
We use appropriate security measures to protect your data, including:
Firewalls
Password-protected access
Encryption
Regular audits
In case of any breach that poses a risk to your data, we will notify you promptly and take remedial actions.
Contact Us
For questions, complaints, or to report a concern related to data privacy, please reach out to us at:
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