Date-10/02/2025
Thank you for using RedPe, a trusted platform for mobile recharges and utility bill payments. We are committed to delivering excellent service and customer satisfaction. This Refund Policy explains the terms and conditions under which refunds are processed for transactions made through the RedPe platform.
1. Eligibility for Refunds:
1.1 RedPe will issue refunds only under the following condition:
If a mobile recharge, utility bill payment, or other transaction fails due to technical errors or issues on the RedPe platform.
1.2 Refund requests for failed transactions must be reported within 48 hours from the date and time of the failed transaction.
2. Refund Request Process:
2.1 To request a refund for a failed transaction, users must contact RedPe Customer Support within 48 hours of the transaction failure.
2.2 Users must provide the following details:
a) Transaction ID or reference number
b) Mobile number or account details for which the transaction was intended
c) Date and time of the transaction
d) Reason for the refund request
2.3 Refund requests can be submitted via email or phone. Our contact details are available on the RedPe website.
3. Refund Processing:
3.1 RedPe will review the refund request and provided information within 7 working days from the date of receipt.
3.2 If the refund request is approved, the amount will be credited to the user’s RedPe wallet within 3 to 5 working days.
3.3 The refunded amount can be used only for future mobile recharges or utility transactions on the RedPe platform.
4. Refund Exceptions
4.1 RedPe will not provide refunds for failed transactions caused by user errors, including incorrect mobile numbers, account details, or input mistakes.
4.2 Refund requests will not be accepted if submitted after 48 hours from the time of the transaction failure.
4.3 Users are not permitted to withdraw funds added to the RedPe wallet. The wallet balance can only be used for utility bill payments and mobile recharges on the platform.
5. Changes to the Refund Policy:
5.1 RedPe reserves the right to modify or update this policy at any time. Any changes will be effective immediately upon posting on the RedPe website.
5.2 Users are advised to review the refund policy periodically to stay updated on any changes or revisions.
Need Help?
If you have any questions or concerns regarding this Refund Policy, please contact RedPe Customer Support — we’re here to assist you.